Nokia 6086 WiFi Errors and Resolutions

Listing of Nokia WiFi Errors and Resolutions for the Nokia 6086. Sometimes my Nokia 6086 will have issues connecting to a wireless network in my home, a network that never changes! So I started doing some testing, found the Errors provided by T-Mobile and troubleshooted my own network issues. I'm providing them to help you, if you find a resolution to an issue I have yet to work with, please let me know so I can share!

    Resolutions
  • W004 - Ensure that your wireless router has the proper DNS settings, some suggest using OpenDNS settings (a very reliable DNS service).
  • W006.7 - Reset your router.
  • W010 - Either reset your router or change the channel your router uses (1-11) choose a channel that is not used, or least used, by surrounding wireless routers.

Error Code

Error Text String

Meaning

Scenarios when this could occur

W000

Security key incorrect

Security key is denied by the wireless router.

The key configuration on the router does not match the key entered on the handset. This occurs for WPA and WPA2 PSK modes.

A MAC filter is in place on the wireless router and the handset MAC address is not part of the safe list.

W010

Wi-Fi Connection Failed

Handset fails to associate for any other reason than incorrect security settings.

The wireless network is not in range or does not have a strong enough signal to provide a successful connection.

If the attempt to connect is through the Saved Networks list, the network may not be available or the profile saved has different security settings than the available WLAN.

If the attempt to connect is through the Available Networks list, then you may have walked out of the area of coverage of that particular WLAN.

W002

Wi-Fi Connection Failed

Handset cannot be assigned an IP address.

If WEP encryption is in use, then the key configured on the router does not match the key entered on the handset.

A MAC filter is in place on the wireless router and the handset MAC address is not part of the safe list.

DHCP pool may be exhausted: There are more devices connected to the router than there are IP addresses available.

DHCP may be disabled on the wireless router and there is no other DHCP server on the network.

The wireless network is configured for static IP addresses only.

W004

ISP error. DNS server cannot be reached.

Handset does not receive a DNS address AND the SGW address is configured to the handset so that DNS services area required.

The DNS server address is not valid or the DNS server was not reachable.

W005

ISP error. Retry.

Handset is unable to resolve the host name of the Security Gateway to a valid IP-address.

Error due to DNS misconfiguration. This error will be reported on more than one handset in a certain area.

W006.2

ISP or T-Mobile network error.

Handset is unable to form a TCP connection to the Security Gateway.

The connection to the WAN port of the wireless router is off. Either the cable is unplugged or the DSL/Cable modem (whichever applies) is down.

A MAC filter is in place on the wireless router and the handset MAC address is not part of the safe list.

The network uses Web redirection and requires that you open a browser to either acknowledge the Terms of Use or log in with credentials. This will probably occur in public areas such as non T-mobile hotspots and universities.

A Firewall is blocking the ports needed for establishment of the connection between the handset and the network.

Network issues causing connectivity problems.

W006.7

T-Mobile network error.

Handset is unable to form a valid EAP-SIM connection to the Security Gateway.

Network issues causing connectivity problems.

J008.0

Network Busy. Retry.

Handset receives Discovery Reject message from the UNC with an error cause of Network Congestion.

The network is experiencing congestion, try at a later time.

J008.1

Failed to connect. Retry.

Handset receives Discovery Reject message from the UNC with an error cause Unspecified

J008.2

Phone not allowed on T-Mobile network.

Handset receives Discovery Reject message from the UNC with an error cause IMSI not allowed.

The Subscriber Identity Module (SIM) card is blacklisted or blocked from using UMA.

J0011.1

Failed to Connect. Retry.

Handset receives Register Reject message from the UNC with an error cause AP not allowed.

The AP you are trying to connect from is blacklisted or blocked.

J0011.2

Failed to Connect. Location Not Allowed.

Handset receives Register Reject message from the UNC with an error cause Location not allowed.

The location does not allow connection to UMA.

J0011.3

Phone not allowed on T-Mobile network.

Handset receives Register Reject message from the UNC with an error cause Invalid UNC.

Network issue.

J0011.4

Failed to Connect. Location unknown.

Handset receives Register Reject message from the UNC with an error cause Geo Location not known.

The network is not able to locate you because there is no GSM coverage and you have not given an E-911 address when signing up for the service.

J0011.7

Failed to connect. Retry.

Handset receives Register Reject message from the UNC with an error cause UNC-SGW certificate not valid.

Network issue.

J0011.8

Failed to connect. Retry.

Handset receives Register Reject message from the UNC with an error cause EAP_SIM authentication failed

The network is not able to authenticate the customer.

You can also find a heated discussion about T-Mobile's Hotspot@Home at http://www.howardforums.com/showthread.php?t=1302523&page=1

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Comments

GL Nolan posted 1 year ago:
I have never been able to connect to any wi-fi network with either my 6086 or my wife's similar phone. The phones recognise the networks and I enter the appropriate keys or passwords but to no avail. Both my provider (Orange) and Nokia claim that they are unable to resolve the issue. Any advice?

W3prodigy posted 1 year ago:
I would suggest turning off any security features on your wireless router that may be causing this issue (mac filter, WEP, private/public keys, etc.) If you can get your phone to connect this way, you may want to try an alternative security protocol. I personally use MAC filters.

A Stevens posted 1 year ago:
Have had an open trouble ticket since July. Part of the UMA issue is the t-mobile setup. It is all hosted on a sprint owned IP block with what appears to be no redundancy. If it's the only phone I need, why does t-mobile have to call me back on my landline? The phone is bad but not as bad as customer service. I had a manager cuss me out and remind me he had my home address. I filed a complaint at BBB.org and got a judgement against t-mobile for not even responding. Thats shadey service.

W3prodigy posted 1 year ago:
Wow, that's terrible. Until recently I've been having issues with my wireless router, seems it didn't want to play well with the phone. So I hooked up the router that came with the phone, after a few firmware upgrades and adjustments, all was well. I'm curious though as to why my commercial-grade router of 3 years decided that it suddenly didn't want to allow Wireless connections. Even after doing resets it just didn't want to play.

GL Nolan posted 1 year ago:
I had already tried turning off the security features. Makes no difference. I've tried to access my home network and other public networks all to no avail. The networks are all recognised and displayed on the phone, just cannot connect.

W3prodigy posted 1 year ago:
glnolan - what are some of the Nokia errors you are receiving? Have you replaced the phone, perhaps it's an issue directly with the hardware of your device?

GL Nolan posted 1 year ago:
There are no Nokia error codes at all, usually the error message says 'network connection failed' or something similar. I have not replaced the phone and my wife has a similar phone which behaves in exactly the same way, which has lead me to believe it is not a hardware issue. I suspect it is something to do with the Orange set-up, but Orange customer services deny that and claim it's a Nokia issue. In truth, I don't believe Orange have the wi-fi experience to handle the issue. Have you heard of similar problems with Orange? I'm hoping the problem may disappear when I get the phone unlocked.

W3prodigy posted 13 months ago:
gl - Have you tried changing the 'Packet Data Settings' on the phone? Perhaps you can alter where the phone is trying to reach via WiFi. I'm thinking your phone can't hit the proper servers used for Voip under the Orange service. Personally, I have T-Mobile here in the states, and they have specifics servers I can hit, although I haven't played with it myself.

j townsend posted 6 months ago:
Can a nokia unlocked 6086 be used with cingular prepaid, I have not be able to get the wifi to connect, the unit recognizes the wifi network but gives me message wooo6 and I don't know how to change setting or set up to connect.

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